We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at mamalaps.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at mamalaps.com

Damages and issues

Please inspect your order upon reception and contact us immediately, along with photographic proof if the item is defective, or damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods and custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method within 5-7 working days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.

Refund Policy (For Hygienic Products)

❌ We do not offer refunds on baby feeding bottles once an order has been placed.

❌ Refunds will not be issued for change of mind, incorrect selection, or dissatisfaction after delivery.

No Returns on Opened or Used Products

For hygiene and safety reasons:

Opened, used, or unsealed baby feeding bottles cannot be returned or exchanged.

Products with damaged or missing packaging are not eligible for any claim.

Refund Policy (For Free/Gift Products)

❌ All of our products you received with your order as Free/Gift, Giveaway, or Buy One Get One Free are not exchangeable/replaceable, and no returns/Refund

❌ Warranty Not Applied for Free/Gift, Giveaway, or Buy One Get One Free Products