Description
Key Features
Shipping Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at mamalaps.com. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at mamalaps.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately, along with photographic proof if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like perishable goods and custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund has been approved or not. If approved, you'll be automatically refunded on your original payment method within 5–7 working days. Please remember it can take some time for your bank or credit card company to process and post the refund.
Refund Policy (For Hygienic Products)
❌ We do not offer refunds on baby feeding bottles once an order has been placed.
❌ Refunds will not be issued for change of mind, incorrect selection, or dissatisfaction after delivery.
No Returns on Opened or Used Products
For hygiene and safety reasons:
Opened, used, or unsealed baby feeding bottles cannot be returned or exchanged.
Products with damaged or missing packaging are not eligible for any claim.
Refund Policy (For Free/Gift Products)
❌ All products received as Free/Gift, Giveaway, or Buy One Get One Free offers are not exchangeable, replaceable, returnable, or refundable.
❌ Warranty is not applicable to Free/Gift, Giveaway, or Buy One Get One Free products.
Return & Refund Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be unused, in its original condition and packaging, and accompanied by proof of purchase.
To start a return, contact us at mamalaps.com. If your return is approved, we'll provide a return shipping label and instructions. Returns sent without prior approval will not be accepted.
For any return-related questions, contact us at mamalaps.com.
Damages and Issues
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately with photographic proof so we can resolve the issue.
Exceptions / Non-Returnable Items
We do not accept returns for perishable goods, custom products, hazardous materials, flammable liquids, gases, sale items, or gift cards.
Refunds
Once your return is received and inspected, we'll notify you of the approval status. Approved refunds are processed to your original payment method within 5–7 working days. Bank processing times may vary.
Refund Policy (Hygienic Products)
- No refunds are available for baby feeding bottles once an order has been placed.
- No refunds will be issued for change of mind, incorrect selection, or dissatisfaction after delivery.
- Opened, used, or unsealed baby feeding bottles cannot be returned or exchanged.
- Products with damaged or missing packaging are not eligible for claims.
Refund Policy (Free/Gift Products)
- Free gifts, giveaway items, and Buy One Get One Free products are not eligible for exchange, replacement, return, or refund.
- Warranty does not apply to free gifts, giveaway items, or Buy One Get One Free products.
